From operational assistance to strategic evaluations
Your whitelabel solution
As a machine manufacturer or service provider, you can maintain the relationship with your customers through a high-quality, digitally enhanced service offering.
Your self-service solution
As a machine operator, you can increase your production availability by empowering your own staff to provide faster service directly at the machine.
Package: Assistance
Use your expert knowledge as an assistant in the field.
Knowledge transfer for fault handling
Knowledge transfer for maintenance routines
Intelligent feedback & review system
Logbook for automatic documentation
Operational dashboard
Whitelabel solution
Intelligent assistance for your own service staff, from the field to the hotline, for a finally uniform and more effective solution to error and service cases.
Also uniform and intelligent provision of service knowledge to your customers, as a digital self-service for initial self-help and predefinition in error and service cases.
Self-service solution
Intelligent assistance from the machine operator to the maintenance technician for a uniform and more effective solution of faults and service cases, in particular also independently of third parties.
Communication with the machine manufacturer via a structured ticket with advance information and delimitation of the error or service case.
Includes all modules from package Assistance +
Package: Collaboration
Work together to further develop the knowledge base and engage with your end customers.
Global logbook
Collaborative Knowledge Management
Management Dashboard
Whitelabel solution
Promotion of knowledge transfer as a joint and continuous task by means of international further development of knowledge bases, also through mobile service technicians.
Targeted provision of service knowledge, especially to a global customer base, with a central logbook for transparency purposes and the possibility of review.
Self-service solution
Forcing knowledge transfer as a joint and continuous task through the further development of knowledge bases, across shifts and locations.
Integration of the service knowledge of your various machine suppliers, with the possibility of permanent cooperation on the knowledge bases.
Includes all modules from package Collaboration +
Package: Analytics
Use the knowledge for evaluation purposes.
Global monitoring
Evaluation & Decision Support
Analytics Dashboard
Whitelabel solution
Valuable and comprehensive insights into the operation and performance of the installed machines for better targeting of customer approach and service.
Feedback of valuable knowledge from the field to the development department for consideration in the optimisation and further development of your machines.
Self-service solution
Detection of potentials in operation and maintenance of the entire machine park to increase production availability.
Evaluation also of defects in the process and your products to support more well-founded quality assurance and management.
Basic modules for flexible integration
Unlimited number of users
Machine & document management
Multilingualism (one default & one foreign language)
Ticketing (sending a ticket by e-mail)
Flexible integration options via API-first approach
Data protection & security according to GDPR standard
