FINDIQ GmbH is a young company from the heart of the industrial region Ostwestfalen-Lippe. As a software manufacturer, we have developed a novel approach to intelligently integrate knowledge management and assistance system for machine service. Whether for machine builders,operators or service providers, FINDIQ develops its service solution alongside the industry.
Founded by Sina Kämmerling, Patrick Deutschmann and Tommy Giesbrecht in early 2022, the focus from the beginning has been on providing an easy-to-use software solution for the industrial user. The three have already seen too many unused or complicated products.
The team's second focus is on the fast economic benefit that its products should deliver. It must be measurable for the customer within a few weeks that service calls are faster and machine downtime is reduced.
The emergence of FINDIQ in times of multiple challenges such as rising costs, unstable supply and production chains, but above all the shortage of skilled workers due to illness and age has finally shown: We can't wait any longer. We have to create facts.
We value long-standing knowledge in an innovative way.
We want to tap into expert knowledge in machine service as an existential business driver. To achieve this, we base our work on three premises:
Processing machine knowledge produces faster and better results than machine data:
The acquisition of machine data creates transparency about the machine condition. However, it is not yet sufficient help in the event of service. This is because expert knowledge must be provided to interpret the data, identify correlations and anomalies, and derive the correct service action. This is what FINDIQ.
Knowledge transfer is more than knowledge management:
For us, knowledge transfer is more than simply storing documents in a knowledge database. In order to search for the right information in this when service is required, both time is too short and the service case is often too complex. Our aim is therefore always to provide knowledge in the form of simple step-by-step instructions.
CEO Sales & Business Development
CTO Data Science & Software Development
CPO Software & Product Development
Senior Software Developer
Customer Success Manager
Area Sales Manager
FINDIQ offers a knowledge-based assistance system that processes service knowledge with the help of a specially developed diagnostic AI and assists inexperienced service employees with complex fault diagnoses.
The goal is to enable everyone to become a service expert. We process the knowledge of experienced service experts and make this knowledge available to new service employees as assistance. In this way, we enable them to handle even more complicated service tasks, such as fault diagnosis, quickly and efficiently. The knowledge is retrieved by means of a simple query of fault symptoms. The self-learning algorithm processes the input and guides the user to the cause of the fault in a targeted manner. Step by step, the assistance then guides the user through the solution routine. New findings can be easily added and fed back into the knowledge base.