Take your machine service to the next level

We enable the service users of tomorrow through the service knowledge of today.

From now on, make the complex knowledge of your best service staff accessible to all. FINDIQ is your assistance system in difficult service operations and, as software-as-a-service, enables you to perform excellent troubleshooting and fault localization. We intelligently collect, secure and process your company's expert knowledge to make it usable and exploit it in a service-oriented way.

 

Your whitelabel solution

As a machine manufacturer, to expand the relationship with your customer after the sale of your machine via a high-quality, digital service offering.

 

Your management solution

As a service provider, to keep your service performance at a reliably high level across a broad machine portfolio and a large number of service technicians and partners.

Your self-service solution

As a machine operator, to stabilise your production availability by empowering your staff internally to provide fast service directly at the machine.

 

The shortage of service specialists is increasing. At the same time, machines are becoming more complex and expert knowledge about them is becoming a decisive factor for success. FINDIQ helps to collect, structure and prepare the knowledge of the best service staff for all employees - regardless of mechanical, electrotechnical or process engineering expert knowledge. Our intelligent service improves fault diagnosis and significantly accelerates service routines. Unimagined service potential is released thanks to our assistance. This makes every service call what it should be - a sense of achievement.

Simplicity of use, intelligence in the background

  • Simplest approach to digitising a high-quality machine knowledge base 
  • Fast retrieval of knowledge as step-by-step assistance in the event of service & faults
  • Novel FINDIQ intelligence for first-time self-expansion and optimisation of the knowledge base
  • Highest scalability and "reusability" of knowledge bases for entire machine portfolio
  • Unlimited use of software for unlimited number of users
  • Maximum flexibility in software integration and extension through API-first approach
  • High standards of data security and protection, e.g. through the use of German servers and standards
  • Additional support in the development of the knowledge base and in the later implementation of the software

 

Knowledge management system:
In just 5 days, a base of service and error knowledge is created thanks to intuitive transfer from the heads of your best forces into our system.

Self-learning expert system:
Over 20 machine years, our FINDIQ service processes and optimises all expert knowledge and makes it available as assistance.

Assistance system:  
With 6 clicks you get to the correct fault diagnosis. We guide you in their elimination and in service routines - step by step.

Our promise to you

Manageable complexity

of the still untouched machine knowledge, not only the machine data

Self learning technology

for optimization and suitability even with unpredictable machine behavior

Accompanying consulting

to sustainably strengthen the service relationship of machine supplier & operator

Future enablement

of all less experienced service staff and lateral entrants to become experts

Your security is important to us

Do not hesitate to contact us.

Book appointment now