"Our work relationship with FINDIQ is always defined by by an extremly structured and pre-planned approach, quick results and satisfied participants. Our high expectaitions are not dissappointed and show in first results that employees in customer service are unburdend."

Marcel Niebuhr, Projectmanager

About the company

  • SOLLICH is a family led buisness in in the third generation in Bad Salzuflen, Germany, and is a system supplierer of assets in the confectionery industry. The production programme ranges from tempering machines, fully automatic enrobing systems and cooling tunnels to various forming and depositing systems. Complete bar, praline and biscuit finishing lines are modularly assembled for the manufacture of each product. Which means the mSOLLICH machines are used by, amongst others, Mars Inc, the Ferrero Group or Chocoladenfabriken Lindt & Sprüngli.


  • When machines encounter problems, it often leads to a standstil in production. It is a constant challange to combat those quickly and requires especially qualified employees. The solution by SOLLICH and FINDIQ, SOLLIQ, unburdens service experts, by enabeling employees on-site to diagnose and solve problems.


Stoping production stops


Quick solutions are crucial in machine engeneering. SOLLIQ enables our employees to solve unexpected stops in production quickly, without having to wait for an external expert. This does not only support new employees, bus also evens out the general, fluctuating performance levels. Which also means that the efficiency and productivity increase.


First Asset

  • The Projectteam is created and devoted itself to how FINDIQ can best be integrated. They determined one plant and defined a use case so that the results could be checked.


Break down the complexity

  • Because the plant is highly complex, it is divided into several modules. Thus several units are created that are easier to view and handle. 


Expanding to a second type of machine

  • The process is expanded to include a new type of machine. This happened because the users took incentive.


Integration and interest from our customers

  • FINDIQ ist integrated into the iternal processes and in SweetConnect(digital platform for the production of confectionery), the structure of distribution is expanded and customers show interest in the new processes.